Frequently Asked Questions
How quickly can I get in?
How often should I groom my dog?
What services are included in a full groom?
A full groom typically includes two baths, moisturizing conditioner, brush-out, haircut, ear cleaning, nail trimming, and anal gland expression (if needed). We also offer additional services such as teeth brushing and de-shedding treatments.
Can I stay with my dog during grooming?
For safety reasons and to help your dog remain calm, we ask that owners do not stay during the grooming process. However, please let us know if you have any specific concerns, and we’ll be happy to address them before the appointment
What should I do to prepare my dog for grooming?
Before bringing your dog in, ensure they’ve had a potty break, and let us know if there are any specific concerns or health issues we should be aware of. Regular brushing at home also helps maintain their coat between grooming sessions.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another client.
What if my dog has matted fur?
If your dog’s fur is matted, we’ll discuss the best approach with you. In some cases, mats can be brushed out, but severe matting may require shaving to prevent discomfort or skin issues. We’ll always prioritize your dog’s well-being and discuss options with you beforehand.